RIGHT NOW Mobility COVID-19 Policy

Keeping you safe in your home

We take the health of our vulnerable clients seriously by taking additional steps within the recommendations of our local public health departments and CDC to help prevent the transmission of infectious viruses, including COVID-19.

During any home visits by our staff, we take steps to prevent the spread of COVID-19. We will ask if any members of the household have any COVID-19 Symptoms, have been confirmed to have COVID-19 or in close contact with anyone confirmed with COVID-19.

If someone has COVID-19 or symptoms, we will need to reschedule the visit until it is safe for our team members to conduct the visit or installation.

With the current state of COVID-19 it is not possible to know if anyone is transmitting the virus at any given time. It is up to our customers to allow or disallow any visitors in their home.

We will update our policy in accordance with any updates or changes to CDC/Local Health Department recommendations.

What We Are Doing To Limit the Spread

Virtual Consultations and/or Phone Consultations:

To limit the face to face contact we offer Virtual Assessments with one of our team members.

1. We can do a phone consultation
   * Over the phone we ask a few questions and request some photos if possible.
2. Video chat consultation: Facetime each other, Zoom call or Google chat or any preferred way.
   * If we conduct a video chat session, we can view the area of your home with a virtual walk-thru.
3. We can take the information gathered by these sources and come up with a solution for you.
4. We will provide an estimate at the time and email the estimate, brochure and pictures of the products.
5. Our clients can approve the work and pay a deposit electronically
6. Afterwards we can schedule a No-Contact installation date.

Indoor Installations: (Stairlifts, etc…)

We avoid physical contact with our customers.

1. We will follow the CDC & Local municipalities recommendations for your safety and our team’s safety.
2. At a minimum, our technicians will request the family to move to the next room during the installation.
3. The technician will demonstrate the use of the stairlift and safety precautions as you observe from the next room.
4. Once completed our technician will wipe down the equipment and surfaces they touched with sanitizing wipes.
5. Our technician will allow you to operate the stairlift or equipment while he goes to his van.
6. Afterwards, he will call you to verify that we have answered all of your questions or concerns.
7. If necessary, re-instruct over the phone as needed.
8. The paperwork will be emailed to you and final payment can be paid online or over the phone.

No-Contact Installations:

While installation of many of our accessibility solutions requires one or more of our Mobility Specialists to enter your home, we have a process in place to continue to avoid physical contact.

Our process is as follows:

1. Our Technician will call you from your driveway, you can verify by looking out the window that we are there.
2. For indoor installations such as a stairlift, you can unlock your door and go into another room.
3. Our technicians will immediately begin working on the installation, they will need to make multiple trips out doors to bring in the equipment piece by piece.
4. Once completed our technician will wipe down the equipment and surfaces they touched with sanitizing wipes. They leave your paperwork near the stairlift and exit the home with their tools and trash.
5. The technician will call you from their vehicle to instruct on the proper use and safety of the equipment over the phone.
6. The paperwork will be emailed to you and final payment can be paid online or over the phone.

For outdoor installation: (Ramps and exterior lifts)

1. You can remain inside of your home, we will not enter your home.
2. We will complete the outdoor installation and put away all of our tools and trash. Wiping down all equipment and surfaces touched with sanitizing wipes.
3. Our technician will call you from their vehicle to instruct proper use over the phone.
4. The paperwork will be emailed to you and final payment can be paid online or over the phone.

No-Contact Repairs:

If you have a stairlift, ramp, platform lift, or other product that needs repairs, we are committed to providing help while continuing to minimize or remove physical contact. Our process is as follows:

1. We will attempt to troubleshoot over the phone or video call whenever possible.
2. If your repair requires a home visit, we will follow the “No-contact installations” process outlined above.